Our story started with an aim to reach maximum number of customers and to provide them with a courteous and customer centric service. For every customer it takes months to plan, weeks to decide and days to travel and to spend a carefree vacation or a business trip and here at Hot Flight Deals we take minutes to make that happen. We are happy to DO our BEST!
A group of highly skilled travel representatives with a distinguished track record over years are available 24*7 at your service. Driven by to better customer experience our travel team has an in depth understanding of travel industry. Trained in professional environment and within a constructive framework you are guaranteed a sincere and loyal customer service.
To be available, to be courteous and to be able to help!
To build a happy customer base, and to be worth connecting with.
To be able to provide best customer experience.
This was my first time using hotflightdeals.com I was a little sceptical at first since I never used them, but Alex helped me through the whole process and made it a fast and great experience. I would definitely use them again and recommend them to anyone looking for a great deal.
Customer service from Leon was awesome. Leon was so very helpful and handled a mishap by staying extra shifts and hours until he was assured that the glitch had been resolved.
The fares were better than any other travel sites. Every person I spoke with booking different trips was so polite and explained everything.
In fact Leon called me back several times to insure that everything and my tickets came through on time. I will defiantly use their site again and Leon has said it is okay to ask for him for future travel plans. He was terrific at helping me find the best pricing to suit my travel needs. I was overly impressed that he stayed late two days to work on an issue that was due to a glitch at the airline. But he promised he would honor the discounted price he had quoted me and he did. It isn't often that you find such hard working dedicated people who will provide such great customer service. I plan on recommending Leon to my friends for their future travel plans.
I was looking for cheap flights for a family vacation from Boston to Santo Domingo., Dominican Republic during peak season. I needed 6 reasonable priced tickets. Every site had them ridiculously expensive. Hot Flight Deals literally had the best prices. I was surprised. Leon was very helpful, patient, and polite in helping me find the best deal for me and my family. He called me back when the call dropped because my phone died, and he even waved his booking fees in order to give me an even better discount. I would definitely recommend them for your travelling accommodations. Keep up the good customer service Leon!
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