FREQUENTLY ASKED QUESTIONS

Q: How do I book?

To proceed with a booking please click on Click Here To Book Now" button at the bottom of your quote and submit a booking form. Once we receive your request we will contact you with best price options.

Q: How do I know that my booking is confirmed?

Your booking can only be confirmed once the payment has reflected in our account. Once processed, you will receive an e-ticket email or, for certain low cost carriers, a confirmation email with a reference number.


When you make your booking, we will first send you a booking confirmation e-mail. This contains:

1. Your booking reference number with us
2. Your airline booking reference number
3. Your flight details
4. Your payment details


For non-low cost carriers you will receive an e-ticket email, which contains in addition to the points above:

1. Your e-ticket number
2. A link where you can log in and view real-time information about your flight.

For low cost carriers you will receive a confirmation email from the respective airline with the reference number and a confirmation email from us. Please note that most low cost carriers do not issue tickets.

Q:How can I contact you?

If you need assistance we are happy to help. You can either email the Travel Consultant on your Quote or you can phone our Reservations department and ask for the Consultant handling your booking. Please have your Quote reference number ready.

Our office hours are Monday to Saturday 8.00am to 8.00pm .Outside of these hours we have staff processing bookings who are available via email

Q: What if I don't hear from you after I have made the booking request?

We respond to all booking requests. It's possible our emails may be filtered out as spam, so please check your Junk folders as well. If you do not receive a response from us, please contact your consultant by phone.

Q: When will my credit card be charged?

Your card will only be charged if the booking has been confirmed exactly as quoted. If we are unable to confirm your booking as quoted, you will not be charged

Q: Is my quote per person or the total for my group?

The cost on your quote is for the total number of people travelling in your group.

Q: Are there any additional charges or hidden costs?

There are no hidden costs.

As secure delivery of your credit card information is essential, we use Secure Sockets Layer technology, and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted enroute over the internet. You may advise credit details by phone, however we do not recommend it.

Q: What if I do not have a credit card?

Please contact your consultant via email and you will be advised on other payment options.

Q: What is the difference between a direct flight, a nonstop flight and a flight with a connection?

Many people think nonstop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board.

An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline. Please watch out for the little 'i' next to the flight number, which will tell you if there are, a technical stop on the flight.

Q: Do I have enough connection time between my flights?

The minimum connecting time is the shortest permissible time needed to make a connecting flight at a particular airport. This standard is determined for each airport by the airport authorities together with the respective airlines. The connection times we offer on our website are in accordance with these standards.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight provided that all flights are on one ticket. If no other flights are available then, the airline might offer you accommodation and transport to a hotel.

Depending on the waiting period, meals and refreshments could also be offered by the airline. If you have two separate tickets connecting two flights, the respective airlines will not take any responsibility if you miss your connection.

I think I have been charged twice online If you have any queries regarding a payment made online, please contact us immediately. Please do not attempt to rebook if you are unsure if your booking was successful.

Q: What if I can't find the flight dates I require on your website?

If you are travelling on a peak travel date (e.g. Christmas Eve) you may find availability is low. If you can be flexible by a few days either side of your preferred travel date, you may find more availability

Can I book a flight with an outbound departure from another country than the one I am presently situated in? Yes you can.

Q: "Can I book a flight with a stopover?

Yes you can! While it is not possible to book a ticket with a stopover on our website, you can Contact Us.

Q: Can I travel from one destination and return from/to another?

Absolutely. While this is not possible on our website as it only offers a point to point service, you can Contact Us.

Q: How many people can join a tour?

We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience. You can expect up to 15 travelers on a trip but the average is 10. Check individual trip pages for maximum group sizes.

Q: How do I book an unaccompanied child?

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

Q: How do I travel with an infant / request a baby basket?

Children under the age of 2 usually do not get their own seat. They will have to sit on an adults lap. Most airlines offer baby baskets for infants up to six months old (depending on length and weight) to be requested on long haul flights. To make this request, you can Contact Us.

A service fee will apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that this service will be available on your chosen flights.

Q: Can I redeem air miles when I make a booking with you?

Unfortunately we cannot help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account.

However, what we can do is make sure that your frequent flyer number is added to your booking. You can Contact Us for this.

A service fee may apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that the miles will be credited to your account.

Q: How do I know that the airline has made schedule changes on my booking?

The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto any of the following websites to check if your flight itinerary has been changed:

Q: Do I need to purchase travel insurance?

Yes. It is requirement that you have suitable and adequate travel insurance.

We do not sell insurance as there are many good value policies available in the market. Appropriate insurance will cover against possible cancellation charges, medical treatment and repatriation, and loss of baggage. You will need to enter your policy details on your booking form.

Q: Can you help arrange my travel visas?

Requirements for travel visas vary widely depending on your nationality and your destination. If you do require a visa you can arrange them yourself or use the services of a travel agent or visa processing company.

Someone has used my credit card fraudulently If you suspect that a fraudulent transaction has been made on your card, please contact your bank or card issuer immediately. Skytravelhub.com will not be able to provide any information about the booking or the transaction.

Q: Can I book a seat in advance?

If you have a special seat request, please contact your Booking Store directly. Contact details can be found on your documentation.

Please be aware that airlines do not always guarantee confirmation of specific seat requests. You may be able to manage your booking on the airline's website, and select a seat in advance. Some seats, such as emergency exit seats can only be allocated at check-in due to security checks. Some airlines now charge for booking a seat in advance. Please check with your Travel Expert.

Q: Can I change the name on my flight ticket?

No. Airlines will not allow tickets to be transferred to another name. If you are unable to travel, you may be able to obtain a refund on your ticket. Please refer to your documentation for cancellation conditions.

Q: What time should I be at the airport?

We recommend that you arrive at the airport no later than three hours before a long haul flight and two hours before short haul or domestic flights. This is to allow time to clear security and immigration.

Where possible, checking in online on your airline's website 24 hours before your flight should reduce waiting time at the airport.

Q: What are your Extras and how can I book them?

You have the option to choose services like Travel Insurance, Cancellation and Refund Policy, Accident Aviation Benefit and Airline Liquidation Policy when you make your booking online and pay for it straight away.

Can I book a flight with an outbound departure from another country than the one I am presently situated in? Yes you can.

Q: How do I request a wheelchair?

Please Contact Us or the airline directly.

Kindly provide us with the information, which passengers will be in need of wheelchair assistance, their age, if they can walk short distances, climb steps and help themselves on board or if they are wheelchair-bound on a permanent bases. Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.

Q: I am nervous about booking online. Can I make a booking with hotflightdeals.com anyway?

With pleasure. Our customer service agents will be happy to assist you with your booking. Simply Contact Us.

Have more questions? Contact Us